Skip to content

Our process

Six steps, and we tell you which one feels the worst

Every contractor publishes a process page. Almost none of them mention week three — the flat middle where the novelty is gone, the room is not a room yet, and you begin to suspect the whole thing was a mistake. Knowing that it arrives on schedule and passes on schedule helps more than any amount of plastic sheeting.

Start to finish

What actually happens, and when

Timings are honest rather than optimistic. Where a range is wide it is wide because the thing genuinely varies, and we say which part of it we control.
  1. 01

    The walk-through

    40 minutes, no charge

    We come to the property, look at the actual conditions, and listen to what is bothering you rather than what you think you are supposed to ask for.

    • We measure and photograph what matters
    • We open access panels and look above ceilings where we can
    • You get honest opinions, including which upgrades are not worth the money
    • No presentation, no financing pitch, no same-day discount
  2. 02

    The written estimate

    1–5 business days

    A line-item document. Labor, materials, permits, and a named allowance for anything that genuinely cannot be known until a wall is open.

    • Every line is something you can question and we can defend
    • Allowances state what they buy, at what price, from where
    • Exclusions written down plainly rather than discovered later
    • For larger scopes, tiered so you can see what your budget buys
  3. 03

    Selections and permits

    1–6 weeks

    The unglamorous phase that determines whether the project runs on schedule. We finalize every selection before demolition and file the permit while you decide.

    • A written finish schedule signed off before anything is demolished
    • Long-lead items ordered early — this is what prevents the finish-phase stall
    • We submit the permit, track plan review, and report where it stands
    • Plan review shown as its own line, because no contractor controls it
  4. 04

    Construction

    The dates in your agreement

    Containment goes up on day one. The same crew arrives daily. You get a written progress note and photographs, and you always know what happens tomorrow.

    • Sealed dust containment and protected pathways, maintained daily
    • Broom-clean at the end of every shift, not just the end of the job
    • Anything unexpected: a call the same day, with photos and a written price
    • Change orders signed before the work — never after
  5. 05

    Inspection and punch list

    3–10 days

    We meet the inspector, handle corrections, then walk the project with you and write down every item — including the small ones you feel awkward mentioning.

    • All required inspections scheduled, attended and closed by us
    • A joint walk-through with a written punch list
    • The list gets closed before we ask for final payment
    • Repairs checked in raking light, which is where flaws actually show
  6. 06

    Closeout and warranty

    Ongoing

    One folder with permits, approvals, warranties and as-built notes. Leftover paint labeled by room. And a phone number that still reaches the people who did the work.

    • Written workmanship warranty from us
    • Manufacturer warranties registered in your name
    • Labeled leftover paint and material left with you
    • If something we built fails, we come back — there is nobody else to call

Where schedules break

The three things that actually cause delay

Ranked by how often we see them. Two of the three are largely preventable, and the prevention happens weeks before anyone picks up a tool.
1st

Selections

By a wide margin. A backordered faucet or a remade countertop stops a job in a way construction rarely does. This is why we push hard to finalize every selection before demolition instead of choosing tile while a crew stands around.

2nd

Plan review

The one variable no contractor controls. We show it as its own line on your schedule rather than burying it inside a range, so a six-week municipal queue does not look like six weeks of us not showing up.

3rd

Genuinely unforeseen conditions

Most common in homes built before 1990 — cast iron drains, undersized panels, framing that never met an inspector, water damage nobody knew about. You get a call the same day with photographs and a written price before anyone touches it.

Not on this list

Waiting for another company

The most common cause of delay on a subcontracted project does not appear on ours, because there is no other company to wait for. That absence is the entire product.

Your side of it

Four things that make a project run better

None of them are difficult. All of them measurably shorten the schedule and reduce what you pay.
  1. Decide almost everything before demolition

    Tile, fixtures, paint, hardware, flooring, counters. Selections are the leading cause of delay in this industry and the only one that is entirely within a client’s control.

  2. Nominate one person to speak for the household

    One person, talking to one lead. Two owners giving different instructions to different crew members is how a wall ends up in the wrong place, and it is never the crew’s fault.

  3. Keep a running list instead of raising items ad hoc

    Write things down as you notice them and go through the list once a day with the lead. It gets more resolved than a dozen interruptions and it is far less exhausting for everyone.

  4. Walk the rough-in before drywall

    Stand where you will actually stand. Reach for the switch. Check the niche height. Changes at this stage cost almost nothing. The identical change after tile costs a great deal.

Next step

Step one takes forty minutes and costs nothing.

We come to the property, look at the actual conditions, and listen to what is bothering you rather than what you think you are supposed to ask for. Everything else follows from that.

  • Veteran owned and operated
  • Written line-item estimate
  • A schedule you can hold us to
  • Licensed, bonded and insured

No pressure, no financing pitch, no three-hour presentation.

A walk-through takes about forty minutes. You get honest opinions, including which upgrades we think are not worth your money.

Mon–Fri 7–5 · Sat 8–2 · Greater Phoenix metro